Frequently asked questions
We answer your questions.
What can I do if I make an incorrect payment?
If you made an incorrect payment, you can contact us at xxx and have the following information ready:
1. A legible proof of payment
2. Advisor ID
I forgot my password
If you forgot your password, you can contact us at the following number: xxx Please have the following information ready:
1. Advisor ID
2. Full name
3. Phone number used for registration
4. Email address used for registration
5. Date of birth
What is the status of my order?
To check the status of your order, log in to your virtual office and follow these steps:
1. Go to the Purchases section
2. Select My Recent Purchases
3. Locate the order you want to track
4. Click on the TRACKING icon
5. An image like this will appear showing your order status
